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How 9jabet Handles Your Personal Data

At 9jabet, your personal data belongs to you — we collect only what we need to operate your account, process transactions via UPI, Paytm or PhonePe, and keep…

Data collected only as neededUPI, Paytm, PhonePe transaction privacyYour right to access and deleteSecure data storage practicesIndia-region policy compliance
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9jabet How 9jabet Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your data is used, want to correct inaccurate details, or wish to request deletion of your account information, our privacy team is available around the…

Email Privacy Team Send your data request or concern to our dedicated privacy address. Include your registered mobile number so we can locate your account and respond accurately within 72 hours.
Live Chat Support Open the live chat widget on any 9jabet page and select 'Account and Privacy' from the menu. A support agent will log your request and escalate it to the privacy team immediately.
In-Account Privacy Centre Log into your account, go to Settings, and choose Privacy Controls. From there you can download your data, update consent preferences, or submit a deletion request directly without contacting support.
DATA HANDLING PRACTICES

Inside 9jabet: Security, Cookies and Retention

We apply a layered approach to data protection — from how cookies are set on your first page visit to how long we retain transaction records after your account closes.

Cookie Controls

On your first visit, a cookie consent banner lets you accept essential cookies only or allow analytics cookies as well. You can change this choice at any time from the Privacy Controls panel in your account settings.

Account Security

Your password is stored using one-way hashing; we never hold it in plain text. Two-step verification is available and we encourage you to enable it, especially if you fund your account via UPI or Paytm.

Data Retention Schedule

Transaction records are kept for up to seven years as required by financial regulations applicable where we operate. Account profile data is deleted within 30 days of a verified closure request, where local law permits.

Third-Party Processors

PhonePe, Paytm and UPI gateway partners receive only the minimum data needed to clear each payment. They operate under their own privacy commitments and are contractually bound not to use your data for any other purpose.

Your Right to Access

You may request a full export of the personal data we hold on you at any time. Submit the request through the In-Account Privacy Centre or via email; we will dispatch the data package within 30 days.

Policy Updates

When this privacy policy changes materially, we send a notification to your registered email or mobile number at least 14 days before the change takes effect, giving you time to review and, if needed, close your account.

Frequently Asked Questions About Your Privacy

Below are the questions we hear most often about how 9jabet handles personal data. If your question is not covered here, reach out to our privacy team via the contact channels listed above and we will respond within 72 hours.

We collect your name, date of birth, contact number, email address and the payment identifier you use — such as your UPI handle or Paytm number. We also log device and IP data to protect your account from unauthorised access.

We share data only with payment processors — PhonePe, Paytm, UPI gateways — to complete transactions you initiate. We do not sell or rent your data to advertisers, and no third party receives it for marketing purposes.

Log into your account, open Settings, and choose Privacy Controls to submit a data export request. Alternatively, email our privacy team with your registered mobile number and we will send your data package within 30 days.

Yes. Submit a deletion request through the In-Account Privacy Centre or by email. We will remove your profile data within 30 days where local law permits; some transaction records may be retained longer under applicable financial regulations.

Transaction records — including UPI and Paytm payment logs — are retained for up to seven years under financial record-keeping obligations that apply in the regions where we operate. All other profile data is deleted on account closure.

We use essential cookies to keep your session active and, with your consent, analytics cookies to improve page performance. You can update your cookie preferences at any time from the Privacy Controls section inside your account settings.

We will send a notification to your registered email or mobile number at least 14 days before any material change takes effect. You can then review the updated policy and decide whether to continue using your account under the new terms.

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